Service Support Expert- determined period -12 months

?Manages escalations (raised by SSPO Supervision- and/or Customer Care Centre): - Makes necessary technical analysis of the problem; creates a first action plan with technical recommendations and modifications to test and/or to implement, based on his analysis, feedback from operational experts and own experiences. - Based on the action plan, gathers a "crisis" team of technical experts and representatives of other units (TMC?s, Skill Centres, SMC?s, Technical Service Manager) that wi