Customer Care Engineer- determined period- 12 months

-Assists on line and coaches all first line contact centers regarding technical questions, service providers to serve our customers in a better way. -Analyses, solves, dispatches and follows-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external) -Detects incidents related to transversal products, services, applications and prepaid billing with possible impact on customers and apply appropriate priority & notification process. -Informs custom